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We reserve the right to update, modify and improve the specification including colour of any product without notice.

 

PRICE

All prices quoted exclude VAT, and exclude delivery charges.

 

PRICES QUOTED FOR "SALE OFFERS" IN OUR SALE BARGAINS CATEGORY MAY BE BASED ON SECONDS QUALITY OR LIMITED EDITION OR END OF LINE PRODUCTS, AND SO MAY HAVE COSMETIC FLAWS. COSMETIC FLAWS WILL NOT AFFECT THE OVERAL PERFORMANCE OF THE PRODUCT.

 

When you place your order we will check the details and will call you back to confirm that we understand your requirements. We accept council, NHS and other local and national authority official orders, we offer special account payment terms for these customers. For all other customers we will ask you for payment when we confirm your order prior to despatch. You may make payment by cheque, by bank transfer or by card. All payment information will only be used for that transaction, and will be securely processed by our bank card payment system operated by Protx. We will not store your financial information, but may store your contact details and may send you details at future times with offers unless you ask us not to. 

 

www.playring.co.uk is part of Lifetime Education therefore payment will be made to Lifetime Education and this will appear on your credit/debit card statement, or bank statement.

 

If you prefer to pay by a cheque please make please it payable to "Lifetime Education". 

 

ACKNOWLEDGEMENT

Once you have placed an order you will receive an email (sent to the email provided at our checkout), that will provide you with a short summary of what you have ordered. If you do not receive this email, it may mean that the email address you have entered was incorrect, the email account cannot be reached or the order was not successfully received. If you do not receive this email, please kindly let us know by emailing to info@lifetimeeducation.co.uk

 

SUPPLY

We guarantee all our products for one year from the date of purchase and offer a no quibble, money back, repair or replacement guarantee for all parts and labour. You can rely on the fact that the product we make for you is to the highest standards.

 

Most items in our range we make to order here in the UK, for this reason WE DO NOT offer exchanges, refunds or sale or return. Please ensure you have measured the space in which you are going to use the product and have contacted us to ensure you have all the necessary information available prior to making your purchase.

 

Designs are similar to the products displayed on our web site but colours may vary, and we reserve the right to update our designs without notice.

 

Any returns except under guarantee attract a £23.70 ex vat per package restocking charge. 

 

For all customer service enquiries please call us on 01777 869044, or contact us by post, or email. Our fax number is 01777 869048.

 

DELIVERY INFORMATION AND POST AND PACKAGING CHARGES

 

1) Post and Packing charges: note there may be re-delivery or restocking charges if you are not in to receive a parcel or if you return it to us. See below.

 

A number of our soft play sets are shipped in two three, or four packs. There is a delivery charge per pack, but you will not be charged more than £22.30 ex vat per order. Our post and packing charges are: £11.85 ex vat first package per order, £6.50 ex vat second pack, £3.95 ex vat third pack.

 

Small items are shipped at £3.95 ex vat per order.

 

For all locations outside the UK, packing and delivery charges are by individual quotation - please contact customer services info@lifetimeeducation.co.uk

 

2) Delivery times:

 

As most supply is on a "made to order" basis it can take 8+ weeks at peak times of year (Feb to June) (around 4-6 weeks at other times) for us to make your goods. If you need fast service or need delivery for a particular date please call send details with your order - if we can we will deliver next day. We will deliver to any address in the British Isles and Northern Ireland. We use national carriers, such as Nightfreight or Parcelforce who do not deliver Saturdays or Sundays, unless by special arrangement, extra charges will apply if you want delivery at these times. Normal in transit time is 3 days from despatch from our warehouse.

 

If you have a special requirement please make sure we know about it at the time of placing your order.

 

A signature is required for delivery. If our carrier is not able to receive a signature when attempting to deliver your parcel, they will leave a postcard. You are responsible for phoning the number on the postcard to arrange re-delivery or you may wish to pick up your parcel from your local delivery office (please take ID with you).

 

3) Re delivery charges:

 

If the parcel gets sent back to us because you did not contact the carrier, a re-delivery charge of £11.85 ex vat per item may be applied

 

4) Returns not under guarantee:

Any returns except under guarantee may attract a £23.70 ex vat per package restocking charge... ie we may charge you £47.40 ex vat to pick up 2 packages, £71.10 ex vat for 3 etc etc. If the goods are not received back in "resalable/good as new" condition you will be charged the full value of the original invoice. We want to ensure the goods you have received are those that you ordered and that they are in first class condition, if you have any problems/issues please contact Hayley on 01777 869044